Payment and Order Processing
When your order is ready, proceed to 'Checkout' where you will need to enter
your shipping details before getting confirmation of the shipping costs
(NB you can enter this section while filling your Shopping cart to check on shipping costs as you proceed,
simply click the 'BACK' button to continue shopping)
Click (read) 'I accept the terms and conditions' and select 'PayPal'
for an immediate PayPal payment or select 'Secure Checkout' if you need additional information
(for example, insurance) or an alternate payment method.
Please note that payments in currencies other than Australian Dollars will
incur an additional fee of AUD$25 to cover handling and exchange rates.
Once you have placed your order you will shortly receive an email from
the 'Shopping Cart' confirming your shop order details,
a copy of which is sent to us at ELBY Designs.
We will then send you a copy of your invoice with total costs.
Most orders will ship within 2-5 days of receipt of payment.
Delivery times are dependent on your location and selected service.
For regular post, overseas customers should allow, typically, 7-14 days for delivery
while local customers should expect delivery within 2-3 days from date of despatch.
NOTE - it is a criminal offence for us to falsify customs declaration.
PLEASE do not ask us to falsify sales values
Overseas shipping is by regular Air-Mail or Express Courier.
Shipping within Australia is either by regular Australia Post or Express Post.
For international customers tracking is ONLY available on Express Courier.
We will contact you shortly with an Invoice (this will have the ELBY Designs logo on it)
which will confirm your total invoice value including shipping and,
if requested, any insurance costs.
Shipping to Germany
A number of parcels have gone missing when shipped to Germany.
You take full responsibility for any losses.
To reduce your risks you should select the Express Courier option.
Alternatively, you can select regular air-mail and accept the greater risks.
We will not/cannot under value your orders for customs/imports so PLEASE do not ask.
Warranties, Repairs, Return Policy
We warrant kits and parts for 30 days from the date of purchase.
We can repair modules for a minimum charge of AUD$25 plus the cost of any parts.
Items may only be returned, with our advance permission,
within 10 business days of the date received.
Orders cancelled by the customer will incur a 20% cancellation fee.
When returning items for repair, PLEASE include a note describing the problem
and, if applicable, how the problem can be reproduced.
Further Details on Warranty on Kits
All components supplied in our kits are of high quality
and are covered by our standard warranty.
However we cannot guarantee components that you have used
nor can we guarantee the constructors workmanship.
Once a kit has been commenced all warranty claims are void.
Should you open a kit and find any damaged or faulty components please
contact us immediately to arrange replacements.
Similarly, if you open a kit to find it beyond your skill level please contact us
within 14 days to arrange a return for credit or exchange.
If you have any doubts regarding the difficulty of a kit please contact us for more information